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What page is loaded when I go to http://www.your-domain.com?
Our UNIX http servers are configured to read index.html as the default homepage, so people browsing your site can simply type http://www.yourdomain.com rather than having to specify a filename, such as http://www.yourdomain.com/homepage.html

It is imperative that you have an index.html file in each directory of your website unless you want to make private things public. Directories without this file allow browsing through your files, allowing anyone to view files which are not intended for the public.

For our Windows NT Customers:

The default pages that can be loaded when someone comes to your Web Site are:

  • default.htm
  • default.html
  • default.asp
  • index.htm
  • index.html
  • index.asp
    If any of these files exist, they will be automatically loaded in the order listed above.
What is an appropriate file size for HTML files?
When people visit your home page, and look around they might be on a slow modem. Downloading heavier pages with lots of file and graphics might take forever at that speed, leading to loss of interest.

Here are some simple fixes to the problem:

  • Split your home page into separate, easy to load pages.
  • Reduce graphic size by shrinking the image.
  • Save photographs as .jpg files with 85% compression ratio.
  • Save mainly solid color images with .gif compression.
  • Try reducing the number of colors in your gif files.
How do I use WS_FTP?
Download WS_FTP (Windows)

Step 1 Click on <New>
Enter your login info in the appropriate fields.
• The Profile Name can be anything you wish to call the site.
• The Home Name/Address is the name of your Web Site (your-site.com)
• Enter your assigned User ID and Password. Please note that all of this info is case-sensitive, and should be entered exactly as given.
• Check the Save Pwd Box if you want your password stored by the program.
Step 2 Click on <Startup> Tab
• For the Initial Remote Host Directory type HTML (all capital letters)
• The Initial Local Directory should be the complete file path to the directory on your computer which contains (or will contain) your
web-related files.
• Click on the <Apply> button.
Step 3 Make sure you are connected to the Internet
With your site selected, click on the <OK> button to connect.
Next time you use WS_FTP, proceed directly to Step 3.
After Cuteftp is logged-in, make sure that your main page is called index.html for UNIX users. Double-click a file in the left window to upload (put) a file up to the server, and double-click a file in the right window to download (get) it to your computer.
Next, open up a web browser (eg. Netscape, Internet Explorer) and verify your site is working properly.
Where do I put my files?
All home pages must reside in the directory where the ftp in your account leads to. This directory is created automatically when we generate your account. The filename usually ends with .html, but filenames ending in .htm are acceptable. It’s a good idea to stick to a simple naming convention to make things easier, and to maintain the links on your pages.
How do I set up my email accounts in my outlook or some other email program?
Setting up an email account in your computer is not very difficult if you have certain details. You need the incoming mail server name, the outgoing mail server name, and a unique username and password.
Steps to configure email in Outlook express (other email programs may have different options)
  • Start outlook express from Start, run Programs
  • Go to Tools --> Accounts --> Select Mail Tab --> Add mail
  • Enter the display name, click next
  • Enter the full email address, click next
  • In Incoming mail server provide the details (which have been sent to you by our support team) for e.g mail.mywebsite.com
  • In Outgoing mail server provide the details (which have been sent to you by our support team), click next for e.g mail.mywebsite.com
  • Enter the username and password for your email account as given by our support team
How do I check my mails from a browser?
Checking your mails from the browser is fairly simple. Here’s how:
Suppose your website is http://www.abc.com. To check your email, type in the url http://mail.abc.com:8383 (Please note: the http:// is essential)
How do I change my email password ?
To change your existing password, log in to your account from the browser – like
http://mail.mywebsite.com:8383, login with the username and password you already have, and then choose the Change password option to set a new password of your choice.
Why am I not able to send or receive messages even when my settings are correct?
You have either exceeded your mailbox storage limit. This means your mailbox is full, so you need to empty the mailbox by deleting some old and unwanted mail. If you still have the same problem with receiving or sending mail, contact us at webteam@on-lyne.com
Why do my outgoing messages keep bouncing back to my account ?
There can be a few reasons for this. The person you are mailing might have exceeded their mailbox storage limit, their server might be in downtime, and not responding, or, possibly, the email address you typed in is invalid.
What is a domain name?
A domain name is like a tag used to identify the location of websites on the Internet. Here are some domain names you might already be familiar with:
netnation.com - on-lyne Communications
microsoft.com - Microsoft
ucla.edu - University of California at Los Angeles
What is an IP address?
Every computer that logs on to the Internet has a numeric identification – like -- called an IP-Address. This number identifies the real world location of
the computer. Since this kind of an addressing system is difficult to remember, getting a. domain name eliminates the need to remember the IP address.
What are the components of a domain name?
A domain name consists of two or more words separated by a period. The last word (the far right) is called a "-level domain". Here are some common -level domains and their use:

Used for commercial entities. It is the most popular -level domain. Anyone can register a .com domain.

Originally used for networking organizations such as Internet Service Providers and backbone providers. Today, anyone can register a .net domain.

Designed for miscellaneous organizations, including non-profit groups. Today, anyone can register a .org domain.

Four-year, accredited colleges and universities.

Country Codes
Other top-level domains include those for countries (.CA for Canada, .UK for the United Kingdom, .HK for Hong Kong, etc.), which are based on the International

Country Codes
Other -level domains include those for countries (.CA for Canada, .UK for the United Kingdom, .HK for Hong Kong, etc.), which are based on the International Standards Organization's 3166 standard for country abbreviations.

To the left of the -level domain is what is called the "second-level domain." In on-lyne.com, "on-lyne" represents a second-level domain within the -level domain of .com.

It is also possible to have a domain name in the form of something.on-lyne.com. In this case the "something" is called a "host" name or a "sub-domain". It is not necessary to register a host or sub-domain with a registry before being able to use it.

What is a DNS?

DNS stands for "Domain Name Server". It translates domain names into IP addresses that computers understand. For example, if someone wants to access on-lyne's website (www.on-lyne.com), the DNS will translate the domain into the IP address, which will allow the computer to locate on-lyne's web server.

What is a URL?

It stands for Universal Resource Locator. Some people refer to it as a web address (although URL is not limited to the web). An example of a URL is http://www.on-lyne.com. A URL is a unique identifier, and no two websites can ever have the same URL, so it is imperative that you register your domain name before someone else snaps it up.

How long does it take to register a domain name?

If the information you provide is correct, it should take less than 24 hrs to register your domain name. Please check the “who is” database at http://www.on-lyne.com/cgi-on-lyne/whois.cgi to see whether your domain name is available or already taken.

Once a domain is registered, who "owns" the domain name?

The registered domain name is the property of the organization that is on the “who is” database. We register your domain name so that it is easy to move the domain name to your favorite web hosting or ISP company, if you wish to, in the future.

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